FAQ
Where is the grey line in my chart?
The grey line doesn’t appear on the chart. What happened to it, why is grey line missing? Answer: We refer to this as the Fair Market Value line. That line is calculated with a “linear regression equation” using the sold property data points. If you ...
Where is my CSV?
Ok, I did my MLS search and have the properties I want to place into a Listing Chart. I exported the CSV file, but I can’t find it. Answer: This is not something that Listing Charts controls. It is a function of your browser. Each of the major ...
Cancelling Subscription
We are sorry to see you go, but we make it easy to cancel! On your home screen, hover over “Settings” in the top, right-hand corner. Setting dropdown Then click “Subscription”. On the next screen at the bottom click “Cancel Subscription”. Cancel ...
Error 003 - No MLS Selected
Looks like you forgot Step 1 in the “Create New Chart” area. Each MLS export files slightly differently, so we need to match your chart to the correct MLS. If you believe you should not have received this error. Please submit your CSV file and note ...
Error 002 - Wrong MLS
The CSV file you uploaded does not match the MLS you selected. Each MLS export files slightly differently and will cause the chart to load incorrectly. In the “Create New Chart” area, double check your MLS selection. See image below. If you believe ...
Error 001 - Missing square footages
Some of the properties contained in your MLS search did not contain square footage data. These properties are typically empty lots. Review your MLS search Remove any properties that do not contain square footage data Export a new CSV file. Upload the ...
How do I cancel my subscription?
We are sorry to see you go, but we make it easy to cancel! On your home screen, hover over “Settings” in the top, right-hand corner. Then click “Subscription”. On the next screen click “Cancel Subscription”.
How do i delete a chart that I have made?
On your home screen, click the saved chart you would like delete. When it comes up, click the "Delete" button in the upper right corner. See the red box in the image below.
I submitted a question, why haven’t i heard back yet?
We’re a small and growing company. Depending on the volume of questions, please give us up to 24 hours to reply.
What is the gray line on the chart?
This is the trend line associated with the sold properties. Based on the data uploaded, homes above the line are priced higher than comparable homes, and homes below the line are priced lower than comparable homes. You could refer to this as the Fair ...
How do I download or save a chart?
The easiest and most flexible method is to take a screen shot and save to your desktop or copy and paste the screen shot image to your listing package document. Windows Mac Windows logo key + Shift + S. Shift + Command + 4 windows: Click for details ...
Trouble accessing Listing Charts, try clearing the browser cache!
Sometimes the browser just gets confused and you get errors when trying to access or use Listing Charts. Clearing the browser cache usually will clear this up! Here are some basic instructions on how to clear your browser cache Try this first! Try to ...
How do i export a csv file from my mls?
Every MLS is a little bit different in its formatting, tools, and buttons. Check out our MLS Guidance page for more specific instructions for your MLS. Don’t see your MLS on that page? Submit a CSV file on our Contact Us page and we will get working ...